Right of Withdrawal
This is a courtesy translation. The legally binding version is the German original.
For a purchase via martina-meyer.ch and associated subdomains you have a 7-day right of withdrawal. We want you to be satisfied - and not stuck with a product that doesn't fit you.
At a glance
- 7 days from the purchase date to return
- No reason required
- Full refund of the purchase price
- Handled via Paddle (our payment processor)
- Condition: no intensive use of the product (see below)
01Provider
Email: hallo@martina-meyer.ch
Web: martina-meyer.ch
02Withdrawal period
You have the right to withdraw from the contract within 7 days of the day the contract was concluded (date of payment confirmation) without giving reasons.
The period begins on the day payment was successfully completed and you received the access confirmation by email.
03Exercising the right of withdrawal
To exercise your right of withdrawal, send a clear statement by email to hallo@martina-meyer.ch. An informal message is sufficient. Example text:
Subject: Withdrawal SME suite purchase
I hereby withdraw my purchase of the SME suite from [date].
Paddle order ID: [if known, e.g. from the confirmation email]
First and last name: [your name]
Please refund the purchase price.
The reversal is carried out via the payment processor Paddle.com Market Limited. You can also submit the withdrawal directly to Paddle - all options are in the confirmation email you received after purchase.
To meet the withdrawal deadline, it is sufficient that you send the statement before the 7 days expire.
04Consequences of withdrawal
In the event of a valid withdrawal, we refund the full purchase price. The refund is made:
- via the same payment method you used for the original payment (credit/debit card, or other Paddle payment methods)
- usually within 5 to 14 working days, depending on your bank and Paddle
- at no further cost to you
With the withdrawal, your licence to use the purchased skill files expires. You undertake to delete local copies of the files.
05What we expect of you
With digital products there is a basic tension: once downloaded, the product cannot be "returned" like a physical item. We therefore rely on trust - on both sides.
What we ask you to have done once before withdrawing:
- Completed the
welcomeflow at least once (the short path is enough, 5 minutes) - Sent at least three requests to different specialists
- For installation problems, contacted the provider by email beforehand, before judging the product unsuitable
If you have taken these steps and find the suite doesn't fit you - no problem, you get your money back.
06Exclusion of the right of withdrawal
The right of withdrawal may be excluded in cases of:
- demonstrably abusive use of the product (e.g. repurchase after a completed withdrawal, or withdrawal after extensive commercial use of the skills)
- violations of the licence terms under Terms section 7 (e.g. resale, making the skill files available to third parties)
07After the 7 days expire
After the withdrawal period expires, a refund is generally no longer possible. If you have a specific problem - e.g. the suite doesn't work as promised, a technical fault, missing functionality - write to us anyway at hallo@martina-meyer.ch. We will look for a solution that is fair to both sides.
08Applicable law
Swiss law applies. For consumers residing in the EU, the mandatory consumer protection provisions of their country of residence additionally apply, insofar as they go beyond the protection granted here.
09Contact
Questions about returns or the right of withdrawal: hallo@martina-meyer.ch